iBluu

Features iBluu

The app is designed to promote transparency and remove misunderstandings between MSP and customer.
Bluu will solve problems for MSP:• Failing to deliver consistent quality service• Incoherent/mismatch between systems and licenses• Delivered services not aligned with contract • Under- or over-invoicing• Communication is old fashioned and slow, e-mail or phone based• Verbal and non-structured communication leaves room for errors• Time consuming and not user friendly• MSPs are viewed as an expense not adding value• Customers are not getting value beyond the individual products being sold• MSPs are struggling to achieve a higher paying advisory roleResource constraints means there is an untapped value in MSPsResolve problems for end user: • Don’t get what they pay for• Mismatch between what customers pay for and which services are delivered• Don’t know what they have or why they have it• Are not aware of what licenses they have and who’s consuming them• Do not know what hardware they have, who is using it, if its lost or stolen etc.• Does not know what the products and services do for their business• Communication issues• Rely on e-mail or phone to contact MSP• Onboarding and offboarding of employees takes time, is prone to errors• Users are not regularly updated on progress of troubleshooting